Shipping and Handling Payment
All Prices are stated in £Sterling (GBP), postage and packaging is additional. Our secure online payment system 'Sage Pay' accepts Visa, MasterCard, Visa Debit, Visa Electron and Solo cards. We never see or have access to any payment card details - all payment transactions are handled by Sage Pay who deals directly with the world banking systems. We charge for all orders at the time-of-purchase and will advise you if we cannot supply according to availability. We will always refund your card if we're unable to supply the merchandise you order. In placing an Order you undertake to us that all details provided to us for the purpose of the Order and its delivery will be correct. If you should wrongfully fail to sign-for and take delivery of your merchandise, we shall be under no obligation to refund the purchase price.
VAT is charged on most goods and services (books excluded) within the European Union and there is a VAT charge on postage and packing where it has been applied to your order.
Orders outside the EU: VAT is not charged on orders with destinations outside the European Union.
Stock and Availability
While we do our best to maintain availability of stock, products may go out of stock from time to time and are offered subject to availability. We will advise you of any considerable delay and you will be given the opportunity to request a full refund.
Please note that currently David's DVD and Book are being shipped from separate locations and as such we are unable to combine these items into one package and one delivery charge. We realise that the delivery cost for the Book in particular is high but our hands are tied by the post office service. We make no profit from delivery charges.
UK, Postage and Packing: We use the Post Office to deliver 'recorded signed-for' packages.
Rest of Europe, Postage and Packing: We also use the UK Post Office to deliver 'international signed-for' air-mail packages.
Rest of World, Postage and Packing: We also use the UK Post Office to deliver 'international signed-for' and ‘airsure’ air-mail packages.
UK: Subject to availability, most items will be despatched as soon as possible after receipt of order. Prints usually take around 7-10 days to be processed as this is a personalised service. Delivery is usually within 3 working days of despatch.
Rest of Europe: Subject to availability, items will be despatched as soon as possible after receipt of order. Delivery is usually with 5-7 working days of despatch.
Rest of World: Subject to availability, items will be despatched as soon as possible after receipt of order. Delivery is usually with 10-14 working days of despatch.